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Constant disconnections
We keep getting disconnected, multiple times an hour. We just signed up for Pro last week, and it's gotten worse since then. Very frustrating to have to have our viewers miss part of our service and refresh their page every 15 minutes.
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PPWC_church,
How are you encoding your broadcast? ex: Web Broadcaster (Go Live Button), Producer, Flash Media Live Encoder, etc.
Can you describe what happens when you get kicked off in more detail? Is there any type of error message?
Can you also please run a speed test here (must run from the computer that you are broadcasting from):
http://speakeasy.net/speedtest/ -
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I am having similiar issues, it doesn't matter if I have a 250kbs connection or a 10Mbs connection, I still get intermittent drops of the video feed, chat is fine.
Very Irritating!!!. -
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Oh Yeah, using Producer Pro on a 3.5GHZ AMD QUAD core CPU, 8GB of RAM, Avermedia video interface, Windows 7 Home.
Wireless connection to a Verizon Mifi. Currently at Issaquah, Wa. with a 10Mbs (up and down) connection .
Still Every Irritating. -
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kfortner51,
Do you get a bandwidth warning in Producer? How many signals bars does Producer show and how many do you see via the mifi software? I believe the mifi comes with a utility to monitor this.
Can you please run a speed test here:
http://speakeasy.net/speedtest/ -
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Let's try this... one more time.
I have Speedtest.net on my iPod.
Download and upload speeds at this location are in EXCESS of 10Mb/s.
Producer Pro shows full bars
My Computer wireless connection shows full bars
My Verizon 4G LTE Mifi shows full bars, you log into it.
With Task Manager running in Network monitor, it shows a constant stream of data until the video is dropped.
I still have internet connection and the Chat is still active.
It usually shows and error message after it times out but not always.
Program needs to be able to buffer locally when that happens and attempt to reconnect automatically. -
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kfortner51,
Can you please include a screen shot of the error message the next time this happens? -
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That will be July 7 & 8 and all it gives is an error number, which I will write down.
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