Not working any more, have you all retired?

Edit Subject

Hi Midgehall2,
Ustream website has been on and your channel is running as well. What do you see when trying to access the site?

Hope you can see this image.

Perhap I should say that this is on WIndows 7 with IE 9. On another machine with XP and IE 8 it is still working well, so I've been using that machine to access the site.

Can you see the site using a different browser such as safari, Firefox or Chrome?

Only got Chrome on this machine and it's just the same, see attached.

Hi,
Can you please see if your Flash Player is up to date?
Please visit this page and follow the steps there? http://kb2.adobe.com/cps/155/tn_15507...

Yep it is. already tried that. See attached

Do you have possibly any ad ons installed and/or an ad blocker software?

Now, young lady, you are asking me something that I can’t really answer. The only answer I can give you is “Not that I am aware of”.

The only “security” software I have loaded to my knowledge is Bullguard - anti-virus; Malwarebytes – anti malware and Ad-Aware – anti spy ware. All of which I have been using for years and have never before interfered with Ustream. (they are all running on my XP machine and Ustream works fine on that). However I have disabled Malware Bytes and AD-aware and re-booted, checked that neither of them were still running and tried the page again, but it did not make any difference. I don’t really want to disable Bullguard.

Any ad-on’s in IE would not affect Chrome would they? And visa versa.

How would I check if I have any ad blocker software loaded that I haven’t installed myself? Or that I have inadvertently installed?

I’ll following is a copy of what little is loaded at Start-up, as you will see I have most of it disabled, but you might spot something.

No HKCU:Run msnmsgr "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
Yes HKCU:Run Sidebar C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
No HKCU:Run Steam "C:\Program Files\Steam\Steam.exe" -silent
No HKCU:Run swg "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
No HKLM:Run Adobe ARM "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
No HKLM:Run Adobe Reader Speed Launcher "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
No HKLM:Run APSDaemon "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
No HKLM:Run ATICustomerCare "C:\Program Files\ATI\ATICustomerCare\ATICustomerCare.exe"
Yes HKLM:Run BullGuard "c:\program files\bullguard ltd\bullguard\BullGuard.exe" -boot
No HKLM:Run CLMLServer "C:\Program Files\HomeCinema\Power2Go\CLMLSvc.exe"
No HKLM:Run Connection Manager "C:\Program Files\O2\Connection Manager\emmsn.exe" -dock
No HKLM:Run GrooveMonitor "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
No HKLM:Run iTunesHelper "C:\Program Files\iTunes\iTunesHelper.exe"
No HKLM:Run kdx "C:\Program Files\Kontiki\KHost.exe" -all
Yes HKLM:Run Malwarebytes' Anti-Malware "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
No HKLM:Run QuickTime Task "C:\Program Files\QuickTime\QTTask.exe" -atboottime
Yes HKLM:Run RtHDVCpl C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
Yes HKLM:Run StartCCC "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
Yes HKLM:Run SunJavaUpdateSched "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
No HKLM:Run TkBellExe "c:\program files\real\realplayer\Update\realsched.exe" -osboot
No Startup Common Scanner Finder.lnk C:\PROGRA~1\SCANWI~1\SCANNE~1.EXE
No Startup User OneNote 2007 Screen Clipper and Launcher.lnk C:\PROGRA~1\MICROS~3\Office12\ONENOTEM.EXE

Why do I get the feeling that you are getting sick of me :) I know I would be.

Hi Midgehall2,
Please don't worry, I am here to help.

Do you have a firewall running?

Bullguard firewall is on, Windows firewall is off.

Can you please try to disable the firewall and restart the browser after that?

Yep have done, no firewall at all and still same screen when I go into Ustream. Flushed temp files out first to make sure it reloaded page.

Regards

Paul

Hi Paul,
Can you please try private browsing mode? To see how to do that, please go to this link: https://support.google.com/chrome/bin...

Sorry but still same.

Hi Ivana

I take it that we wasted our time and that it was you’re lot with a stylesheets problem, although they haven’t sorted it yet, still no video but page loads now. Go and give them a slap round their heads.

Thanks

Paul